An engineer based in China, earning a salary in USD, was diagnosed with nose cancer. Although he was a Great Eastern customer not directly under my care, I assisted him with his critical illness claim.
Two years later, he sadly passed away. His family had no idea that he still had a $75,000 life insurance policy. I helped them process the claim and personally delivered two cheques—one to his father (age 81) and one to his mother (age 79). Since it was the Mid-Autumn Festival, I also brought along some mooncakes as a gesture of comfort.
Father: "We borrowed money from relatives to get him treated in Singapore. After he passed, we used everything to repay the debts. There was nothing left. So, we went back to rubber-tapping."
Me: "Uncle, although your son is no longer here, his love and sense of responsibility remain. With these two cheques, you and Auntie can live a more comfortable life in the village—surrounded by the love and care your son left behind."