June 2024

My Hero

/ By
My Hero

SP case - My Hero

I had the privilege of providing comprehensive financial planning for a Financial Controller—covering medical coverage, critical illness, income protection, investment and retirement planning, estate planning, and will writing.

One day, he experienced blurred vision and was diagnosed with a brain tumor. Over the course of two years, he underwent seven brain surgeries, with a total medical bill reaching RM400,000. Thankfully, his medical card insurance covers the bills. On top of that, he received critical illness claim to serve as his long term care expenses.

However, a few months later, I received a call from his wife informing me that he had passed away due to a bacterial infection. I was unaware of the family's financial situation and she asked if I could help.

Me: "Don’t worry; we will handle everything after the funeral."

I paid my last respects to my friend. "You can go peacefully. I will ensure your wife and son are well taken care of financially."

Within three months, I managed to settle all the property transfers, insurance claims, and bank transactions. His son was able to continue his tertiary education in Australia. However, the widow struggled with six months of depression. We faced these challenges together, and today, she leads a peaceful, financially secure life.

The Great Father

/ By
The Great Father

A father, working as a hawker, refinanced his house to help pay for his son’s education in Taiwan. After a few years, his son returned and started working as an engineer at Inventec. However, his son suddenly developed a digestive problem and began treatment at Lam Wah Ee Hospital. He had to bring his own lunch to work every day, following a strict diet to manage his health condition. Unfortunately, a year later, he passed away.

The father was left with a medical bill of RM60,000, which he had to pay in installments because the amount was too large. On top of that, he also had to continue making payments on the refinanced house loan.

This story highlights the sacrifices parents make for their children, and the harsh realities of unexpected events. We hope it serves as a reminder of the importance of risk management and early financial planning to safeguard our loved ones.

Mooncake Festival: Delivered Son’s Love & Responsibility

/ By
We start our mornings off right

An engineer based in China, earning a salary in USD, was diagnosed with nose cancer. Although he was a Great Eastern customer not directly under my care, I assisted him with his critical illness claim.

Two years later, he sadly passed away. His family had no idea that he still had a  $75,000 life insurance policy. I helped them process the claim and personally delivered two cheques—one to his father (age 81) and one to his mother (age 79). Since it was the Mid-Autumn Festival, I also brought along some mooncakes as a gesture of comfort.

Father: "We borrowed money from relatives to get him treated in Singapore. After he passed, we used everything to repay the debts. There was nothing left. So, we went back to rubber-tapping."

Me: "Uncle, although your son is no longer here, his love and sense of responsibility remain. With these two cheques, you and Auntie can live a more comfortable life in the village—surrounded by the love and care your son left behind."

K–‘s story: Holiday Forever

/ By
Holiday Forever

On Friday morning, we had an agency meeting. Halfway through the meeting, Agent K started feeling unwell, and her husband J (who is also my agent) took her to see a doctor. That evening, I received a call from J—he was at GMC Hospital with K. He had just been contacted by their family doctor, who shared that K’s blood test results showed signs of leukemia, though further confirmation was still needed. The final result would be available in two hours.

Me: "Whatever the result is, we will accept it and face it together."

The diagnosis was acute leukemia, and treatment was required by the following Monday. J and I went for a second opinion on Saturday, and J decided to begin treatment at GMC. He needed to prepare RM240,000 for the full cost of treatment. Fortunately, since both J and K were well insured, they decided to proceed.

K responded well to treatment, and they eventually moved into a new house. We celebrated both her recovery and their housewarming together.

Two years later, K began showing symptoms of a stroke and was admitted to the hospital once again. She was diagnosed with a recurrence of leukemia. On the third day, she fell into a coma. For the next 28 days, we all took turns donating platelets, supporting her as best we could—until she took her last breath.

The total medical bill came to around RM60,000. We said our final goodbye, sending her off on her eternal holiday.

K was one of my very best business partners. She had a caring and loving heart, a strong learning attitude, and a quiet yet warm presence. She was always smiling. We shared many memories together on company trips to places like Hokkaido, Egypt, Spain, and Turkey.

Thankfully, she experienced some of the best and most vibrant years of her insurance career before her long farewell.

She will always be in our hearts, and we will love her forever.